Terms of service

Terms of Service

Welcome to Pisces Flower. These Terms of Service apply when you access or use our website, place an order, or purchase products from Pisces Flower.

Store information

Pisces Flower operates the website at https://piscesflower.com.au/. By using our website or placing an order, you agree to these Terms of Service and our published store policies.

Products and availability

Our products include fresh flowers, preserved flowers, plants, arrangements, gifts, and related items. Product availability may change due to seasonality, stock levels, flower quality, supplier availability, and order volume.

Images on our website are provided as a guide. Because flowers and natural products vary in colour, size, shape, and seasonal availability, the final arrangement may vary from the images shown. We may substitute flowers, foliage, packaging, or accessories with items of similar style, value, and quality where necessary.

Orders

Customers are responsible for providing accurate order details, including recipient name, delivery address, phone number, delivery date, delivery instructions, and card messages. Incorrect or incomplete information may cause delays, failed delivery, or additional charges.

We may contact you if we need to confirm order details, product availability, delivery information, or substitutions.

Pricing and payment

All prices are shown in Australian dollars unless stated otherwise. Prices, product details, and availability may change without notice. Orders must be paid for at checkout using the payment methods available on our website.

Delivery

Delivery is subject to our Shipping and Delivery Policy. Same-day delivery may be available for eligible orders placed before 1:00 pm local Melbourne time, subject to product availability, delivery location, and order volume.

Returns and refunds

Returns, refunds, exchanges, cancellations, and order issues are handled in accordance with our Return and Refund Policy.

Website use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, submit false or misleading information, or use our website for unlawful purposes.

Third-party services

Our website may use services provided by third parties, including Shopify, payment providers, delivery providers, analytics tools, marketing tools, and other apps or integrations. These third parties may have their own terms and privacy practices.

Limitation of liability

To the extent permitted by law, Pisces Flower is not responsible for indirect, incidental, or consequential loss arising from your use of our website, products, or services. Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

Changes to these terms

We may update these Terms of Service from time to time. The version published on our website applies at the time you use our website or place an order.

Contact

If you have any questions about these Terms of Service, please contact us at:
piscesflowerstudio@gmail.com